How can I get help with WattPayoff?
Use the contact form below or email support@ndilitechnologies.com with your question and the device you use; Ndili Technologies typically replies within a day. Most answers are also on the FAQ page. For your PG&E bill, account or a rate-plan change itself, contact PG&E directly, since Ndili Technologies can't make changes to your PG&E account.
What should I include in a support email?
- Your device (iPhone, iPad, Mac, Apple Vision or Android) and app version.
- What you were doing and what you expected.
- A screenshot, if it helps. Don't include passwords or full account numbers.
What if my PG&E data isn't showing up?
Check that your Share My Data authorization is still active: sign in to your PG&E account, open Share My Data on your dashboard (the link reads Authorize third party companies) and look under Current Authorizations.
How do I manage or cancel my subscription?
Cancel your subscription in your Apple Account subscription settings if you subscribed through Apple, or in Google Play subscriptions on Android; the pricing page has the details. Ending your Share My Data authorization at PG&E does not cancel it. If you need help finding it, email support@ndilitechnologies.com.
Get WattPayoff
iPhone, iPad, Mac (Apple silicon), Apple Vision and Android.
